🎉 OnRamp Earns Top Awards in the G2 2022 Summer Report. "Best Est. ROI", "Best Support", and more...
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White-glove onboarding
made scalable

The customer onboarding and implementation software that automates project management and enables customers at scale. 🚀
Empower customers with clear and actionable next steps. Eliminate manual tasks for your team. Cut implementation time in half.
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CUSTOMER ONBOARDING EXPERIENCE SOFTWARE

Trusted by the fastest growing teams
Reprise company logo
Fairmarket company logo
Jebbit company logo

Better customer experience ✨. Less busywork 🤖. Faster time-to-value 🚀.

OnRamp is Customer Onboarding Experience Software built to help you enable customers, automate administrative tasks for your team, and improve experiences for both sides.
Delightful customer onboarding portal software

Guide customers to value in a branded customer portal

Give customers a clear action plan and enable next steps to success with dynamic tasks, video embeds, forms, surveys, files, and integrations. All in a customer-facing experience you're proud to invite them to (no login required).

Scale winning customer milestones and enablement

Eliminate manual tasks and standardize excellence with workflow automation and playbooks for success across the customer journey. From customer onboarding and implementation, to renewal and upsells.
Customer onboarding project playbook software
Customer onboarding project template software
Customer onboarding project tracking software

Get at-a-glance visibility into every customer project

Keep everyone in the know automatically with project summary and task notification emails, deep integrations with Salesforce, HubSpot, Slack, and Zapier, and a dashboard packed with insight on where and how you should act.

Continually improve process efficiency and customer experiences

Reduce time-to-live, drive better outcomes, and accelerate revenue with the reporting and insights you need to scale: Bottleneck Analysis, Health Scoring, Past Project Analysis, Custom Fields, and more.
Customer onboarding time to live tracking software
Customer Success playbook reporting and analytics
Delightful customer project management

Ditch spreadsheets and clunky project management tools

OnRamp empowers customers, cuts out project management busywork for your reps, and delivers actionable insights. Can your spreadsheets do that? It's the best experience for both sides and drives better results.

Integrations

Handle it all without breaking a sweat

Kiss giant spreadsheets goodbye – get features carefully crafted to improve efficiency, enablement, insight, and experience.

Branded Customer Portal

Invite your customers to a beautiful portal customized just for them for an amazing first experience. Use your custom domain, colors, logo, and even notifications sent from your URL - no login required.

Dynamic Task Logic

Does your onboarding look different depending on different customer requirements? No problem. Dynamic Logic switches the tasks and requests a customer may see.

Smart Reminders

No more teeth pulling - customize proactive reminders and updates on tailor-made schedules in email or Slack. Nudge manually when needed.

Dashboard Reports

You can’t improve what you don’t measure. OnRamp delivers targeted out-of-the-box insights designed to be informational and actionable.

Real-time customer feedback

Don’t wait for a retro to get feedback from you customers. OnRamp builds in quick-feedback checkpoints so you know what’s working and what’s not.

Template Projects

Create standardized playbooks for each customer segment. Self-serve customers can fill out an action plan, while white-glove clients can manage all parallel workflows alongside you.

No-code workflows

Make it easy for customers (and your team) to actually get work done. OnRamp’s no-code workflow builder is the only customer onboarding solution that helps customers advance projects, not just check off tasks.

Flawless handoffs

Embed handoff forms in a new project so you always have the most important customer information at your fingertips -- Sales will thank you for making it so easy, and you’ll be glad you have the information you need.

Bottleneck analysis

See where the most trip-ups are happening throughout your onboarding process to update and experiment with your Playbooks.

Why CS pros love us

"OnRamp has been an integral part of building and scaling a great implementation process for our company and customers. I highly recommend their supportive team to anyone looking to deliver value to customers faster."
Steve Botz
Steve Botz
VP, Sales & Success
"A successful onboarding experience is key to making a great first impression with customers, and OnRamp brings the visibility and trust to help make any CS team world-class. The difference is night and day."
Jon Sousa
Jon Sousa
Director of CS
"We chose OnRamp because it provides an easy, engaging experience for our customers. We're thrilled to not only be able to keep our customers informed and accountable, but excited during one of the most critical times of the user journey."
Nadya Collins
Nadya Collins
VP of Success and Services
"OnRamp adds a purpose-built, powerful customer on-boarding application to the CS team’s toolbox. It helps deliver flawless execution of the customer journey."
Ryan Whitney
Ryan Whitney
Former SVP, Americas Sales
"OnRamp makes it easy for CS teams to standardize and scale onboarding workflows for complex products while enabling bespoke experiences. These deliver customer wins - every time."
Manuel Harnisch
Manuel Harnisch
VP of Customer Success
"We want our customers to feel like they are getting a premium experience - not just with our product but when working with us as well - and OnRamp is key to helping us deliver that experience."
Lauren Joseph
Lauren Joseph
Associate Director, Enterprise CS

Make onboarding easier for everyone (even you)

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