Customer onboarding made easy
Drive your best customer outcomes with the only platform that cuts out the busywork and lays the foundation for success at scale.
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Trusted by the fastest growing teams

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OnRamp is the customer onboarding platform for high-growth CS teams
Provide white-glove customer experiences at scale
Give customers the feeling of a high-touch experience without hiring a small army. The Customer Portal makes onboarding easy for customers (especially those who aren’t tech savvy!) and even embeds directly into your product.


Get the full picture instantly
With so many balls in the air, it’s impossible to stay on top of it all - and your team feels the burden the most. Sleep better at night knowing nothing is falling through the cracks end-to-end transparency.
Deliver excellence, standard
Highly configurable onboarding templates let you combine and re-combine your standardized best practice playbooks for the whole team to follow. Equip new hires to give the same rockstar experience as your vets.



Ditch spreadsheets and project management tools
Keeping spreadsheets up to date is incredibly time-consuming, and project management tools add more complication than clarity. CS teams need a purpose-built solution that works out of the box, saving tons of time and headaches along the way.
Go deep with reporting & insights
Make sure you always have the most up-to-date analytics at your fingertips. Targeted out-of-the-box reports keep other stakeholders in the loop while advanced insights help you improve your process over time.



Handle it all without breaking a sweat
Kiss giant spreadsheets goodbye – get features carefully crafted just for fast-growing SaaS companies like yours.
Branded Customer Portal
Invite your customers to a beautiful, portal customized just for them for an amazing first experience. Use your custom domain, colors, logo, and even notifications sent from your URL - no login required.
Dynamic Task Logic
Does your onboarding look different depending on different customer requirements? No problem. Dynamic Logic switches the tasks and requests a customer may see.
Smart Reminders
No more teeth pulling - customize proactive reminders and updates on tailor-made schedules in email or Slack. Nudge manually when needed.
Dashboard Reports
You can’t improve what you don’t measure. OnRamp delivers targeted out-of-the-box insights designed to be informational and actionable.
Real-time customer feedback
Don’t wait for a retro to get feedback from you customers. OnRamp builds in quick-feedback checkpoints so you know what’s working and what’s not.
Template Projects
Create standardized playbooks for each customer segment. Self-serve customers can fill out an action plan, while white-glove clients can manage all parallel workflows alongside you.
No-code workflows
Make it easy for customers (and your team) to actually get work done. OnRamp’s no-code workflow builder is the only customer onboarding solution that helps customers advance projects, not just check off tasks.
Flawless handoffs
Embed handoff forms in a new project so you always have the most important customer information at your fingertips -- Sales will thank you for making it so easy, and you’ll be glad you have the information you need.
Bottleneck analysis
See where the most trip-ups are happening throughout your onboarding process to update and experiment with your Playbooks.
Make onboarding easier for everyone (even you)
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Check out the latest OnRamp content

Blog Post
Introducing Custom Fields in OnRamp
OnRamp now makes it easy to capture data unique to your organization on your customer projects and tasks using custom fields.
Case Study
Introducing Custom Fields in OnRamp
OnRamp now makes it easy to capture data unique to your organization on your customer projects and tasks using custom fields.

Blog Post
Empathy as a Business Tool: Thinking From the Customer’s Perspective
We spoke with CRM Magazine to talk how to integrate empathy into your customer onboarding.
Case Study
Empathy as a Business Tool: Thinking From the Customer’s Perspective
We spoke with CRM Magazine to talk how to integrate empathy into your customer onboarding.

Blog Post
An Effective Customer Onboarding Program Starts With These Efficiency Metrics
How well are you really setting up customer success? Track these three efficiency metrics to find out.
Case Study
An Effective Customer Onboarding Program Starts With These Efficiency Metrics
How well are you really setting up customer success? Track these three efficiency metrics to find out.