Deliver customer onboarding as amazing as your software

Complex onboarding can dampen a customer’s excitement about your solution. With deep backgrounds in getting SaaS companies up and running with software, we came up with a better way.

OnRamp is a customer-centered onboarding experience that lets you keep projects on track and customers tuned in.
The co-founders of OnRamp, Paul Holder and Ross Lerner
Paul Holder & Ross Lerner

Our story

We met as early employees running customer onboarding at a fast-growing SaaS startup in NYC, where we saw the importance of great implementations first-hand.

Paul is a veteran customer success leader and a master at developing onboarding plans that get SaaS customers to first value fast. But without a way to deliver and manage these plans effectively, he found himself emailing massive spreadsheets, updating statuses manually, and juggling too many processes at once.

Ross managed finance & ops at fast-growing startups where the huge potential of a good onboarding program to squash churn (and therefore compound company value) was clear. But teams struggled to implement best practices.

Together, we created OnRamp.

At OnRamp, we’ll help you elevate your onboarding process to a customer-centered experience that’s just as high-end as your software itself. Our team (based in Boston but living all over the world) wakes up every day obsessed with solving just this part of your customer’s journey.

Onboarding shouldn’t kill the enthusiasm your sales team worked so hard to create. Our platform will empower your team to make onboarding a motivating, engaging process your customers are excited to be a part of. All with less stress, fewer people, and less time.

- Paul & Ross

OnRamp is backed by leading investors

Contour Venture Partners logo
Quiet Capital logo
Pear VC logo
Underscore VC logo
NFX VC logo
Amy Sullivan
"OnRamp gives us the tools to make sure every implementation delivers value quickly and efficiently. Helping track how we’re doing over time means we can continuously get better for both ourselves and our clients."
Amy Sullivan
VP, Client Experience at Ontic

Start every customer journey off right

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