Check out our collection of thoughts on onboarding best practices, reflections on life in Customer Success, and motivating client stories.
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How to Use Slack Connect to Create Your Best Client Relationships Ever
Learn how you can take advantage of one of Slack's most useful features: shared Slack channels.
Customer Calls End, First Impressions Are Forever: How to Use the First 5 Minutes of Every Call
If know what to prioritize in the first five minutes of customer meetings, you'll set a standard that will keep customers coming back to your business.
Why New Customers Should Take a Pre-Kickoff Survey
Why a pre-kickoff survey can help get the working relationship with your customer off on the right foot. Also, some ideas for what to include.
3 Things Customers Want From Your Onboarding Program
A few tips when building your onboarding program, inspired by conversations with conversations with customers who are buying and implementing new software.
Why We're Building OnRamp: A Note from the Founders
A bit about why OnRamp exists and how we hope to help B2B teams create win-win customer partnerships.